Interviewing Mastery for Recruiters & Teams

Empowering your hiring process with expert-led training and certification

Transform how you select and interview talent in your business. At Southern Cross Interview Solutions, we deliver Australia’s most comprehensive and interactive interviewer skills workshops, designed to empower every level of your team. Through evidence-backed practices, we help you build recruitment confidence, reduce selection bias, and elevate candidate experience. Whether you lead a growing startup, manage HR for a national organisation, or advise on critical executive appointments, our training enables you to consistently make better hiring decisions.

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Corporate interviewer training workshop

About Southern Cross Interview Solutions

Redefining Interview Excellence

Southern Cross Interview Solutions is proudly Australian-owned and operated, headquartered in the heart of Newcastle, NSW. With an unwavering commitment to excellence in recruitment, our organisation has become a go-to partner for businesses seeking to modernise their hiring strategies. Our journey began two decades ago, when a group of passionate HR consultants and business leaders saw the growing need for fair, effective, and results-driven interviewer training across all sectors of Australia’s evolving workforce.

Over the past 20 years, we have innovated the way Australian organisations learn, recruit, and grow. Our methodology combines practical experience, the latest science in behavioural interviewing, and a deep appreciation for local business culture. Every program is crafted to empower hiring managers, HR professionals, and decision-makers—from government to large enterprises and agile local startups.

Our core belief is that great hires begin long before the first handshake. We champion transparency in every stage of the candidate journey, and prioritise skills-based recruitment over intuition and outdated habits.

As pioneers in the development of custom certification and accredited short courses, we ensure your team is always ahead, equipped with strategies to minimise bias, champion diversity, and make confident, consistent decisions. Our experienced facilitators blend industry know-how with engaging workshop delivery, creating an environment where participants learn collaboratively and retain skills for life.

Southern Cross Interview Solutions is not just a training provider; we are trusted advisors. We partner for the long haul, offering ongoing support as your hiring landscape, team composition, and industry regulations evolve. Our Newcastle roots bring a down-to-earth Australian authenticity to every engagement, always focused on practical improvements and measurable hiring outcomes.

From small businesses looking to streamline their first interview panel to Fortune 500 companies seeking global best practices, our clients trust us to demystify recruitment, sharpen their teams’ confidence, and reduce costly mis-hires.

We have extended our reach to remote, rural, and metropolitan areas, always delivering with the professionalism and warmth for which Australian business is renowned. Customisation is at our core; your organisation’s unique culture, challenges, and aspirations shape the very fabric of our programs.

Our team values inclusivity and integrity, always striving to create welcoming, dynamic, and impactful learning experiences for all participants. We uphold the highest privacy and ethical standards in every assessment, respecting both clients and candidates at every touchpoint.

Above all, we exist to help organisations across Australia thrive by training interviewers to recognise, attract, and secure outstanding talent.

Partner with Southern Cross Interview Solutions and see your recruitment process transformed.

  • ✔ Australian-owned and operated
  • ✔ Over 20 years of recruitment experience
  • ✔ Customised training for small business to enterprise
Team collaborating in a training session

Our Services

From immersive in-person workshops to flexible digital certification and expert-driven candidate assessment strategies, Southern Cross Interview Solutions caters to every facet of your recruitment needs. We work with organisations from startup phase through large national teams, ensuring new interviewers build confidence while seasoned hiring managers adopt industry best practice. Discover our signature offerings:

In-person interviewer training

Interviewer Skills Workshops

Experience interactive, scenario-based group training sessions tailored for HR, management, and recruitment panels. These workshops are designed to challenge assumptions, advance questioning techniques, and boost each participant’s confidence. Our facilitators use real-world case studies and role play to simulate modern hiring environments, ensuring every attendee gains practical, actionable skills. Outcomes include sharper candidate evaluations and an interview process that reflects your company values.

  • On-site or virtual delivery
  • Custom content for your industry
  • Comprehensive resources for every attendee
Online interview skills courses

Short Courses & Certification

Elevate your team's capabilities with our range of self-paced and instructor-facilitated courses. Participants can pursue industry-recognised credentials that give assurance and prestige to your interviewers. Each short course is modular, engaging, and accessible anywhere in Australia. Certification is awarded on demonstrated competence, underpinning standards in recruitment that will set your organisation apart.

  • Recognised certification for individuals & teams
  • Self-paced online study or live faciliation
  • Secure digital resources
Candidate assessment solutions

Candidate Assessment Strategies

Learn the foundations of designing, delivering, and scoring candidate assessments that are fair, robust, and aligned to cutting-edge recruitment practices. We guide your organisation in integrating structured scoring methods, behavioural consistency, and technology to ensure every applicant gets a fair opportunity while you gain meaningful comparative insight.

  • Interview scorecards and templates
  • Bias-minimisation frameworks
  • Legal and compliance advice
Custom recruitment training workshops

Customised Workforce Recruitment Workshops

Benefit from workshops designed from the ground up to reflect your sector, region, and organisational culture. Whether you require advanced preparation for public sector interviews, adaptation to industry accreditations, or practical training for geographically dispersed teams, our bespoke sessions enable seamless adoption and engagement.

  • Programs tailored by role, sector, region
  • Integration with your HR systems
  • Support for regional and remote teams

How It Works

Getting your hiring team certified and ready is seamless and straightforward. Here’s how our process unfolds, every step tailored to your business objectives:

Discovery call session
Step 1: Discovery Call

Schedule a free, no-pressure phone or video consultation where we’ll listen to the unique hiring challenges facing your organisation. Gain insights into current best practices and set the foundation for a tailored training solution.

Designing custom training program
Step 2: Custom Program Design

Our consultants work with your leadership and HR to craft a detailed program roadmap, matching your sector, values, and compliance needs. You’ll receive a transparent plan, ready to be rolled out to your team.

Delivering the training session
Step 3: Delivery, In-Person or Online

Training is delivered interactively either at your workplace, in our state-of-the-art Newcastle facilities, or online—maximising accessibility and engagement. Participants gain both theoretical and practical experience.

Certification being awarded
Step 4: Certification & Ongoing Support

Receive your industry-recognised certification and enjoy continuous support as you implement best-practice interviewing. We provide long-term advice to help you achieve consistent, measurable recruitment improvements.

What Our Clients Say

Short Courses and Certifications

Explore our suite of acclaimed short courses and industry certifications. From foundational skills for new interviewers to advanced techniques for experienced recruiters, our programs blend theory and practice, giving every participant the capability and recognition to lead better hiring.

Certified interviewer essentials course

Certified Interviewer – Essentials

Beginner Friendly

Designed for HR coordinators, team leaders, and managers entering recruitment responsibilities. This 3-hour program covers essential skills to plan, structure, and conduct interviews. Includes recruiter etiquette, question frameworks, and fundamental legal compliance topics. Delivery available face-to-face or online, with plenty of practical exercises.

Advanced interviewer course

Certified Interviewer – Advanced Techniques

Advanced

For senior HR and experienced interviewers: explore in-depth behavioural interview models, structured assessment criteria, advanced competency mapping, and legal pitfalls. Course includes complex scenario practice, detailed case studies, and an assessment required to achieve certification.

Panel interview skills

Panel Interview Skills

Popular

Demystify group, panel, and collective interviews. This program covers coordination, fairness, minimising bias, and managing candidate experience in high-stakes settings. Suited to public sector organisations, academic panels, and cross-functional hiring committees.

Custom interviewer training

Custom Training Pathways

Custom

We build bespoke programs for industry-specific standards, remote teams, or large enterprise transformation. In consultation with your stakeholders, we design everything from content and duration to assessment rubrics and post-training support.

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Meet Our Experts

Our facilitators are more than trainers—they are advisors, designers of change, and champions for transparent, inclusive hiring. Each team member brings deep expertise and a passion for making real, measurable impact for Australian organisations.

Portrait of Sarah Ellison - Lead Training Consultant

Sarah Ellison

Lead Training Consultant

Sarah brings over 15 years of specialised experience training hiring managers across corporate, government and nonprofit sectors. Her lively delivery style, strategic insights, and exceptional people skills inspire lasting change and build recruitment confidence at every level.

Portrait of Bradley Chen - Senior Facilitator & Certification Assessor

Bradley Chen

Senior Facilitator & Certification Assessor

With a background in psychology and employment law, Bradley is an expert in advanced assessment techniques, competency-based interviews, and facilitating inclusive hiring practices. He's known for his practical workshops and commitment to helping clients minimise bias in their processes.

Portrait of Natalie Byrne - Custom Programs Lead

Natalie Byrne

Custom Programs Lead

Natalie partners with businesses to identify their workforce needs and deliver high-impact, custom workshops. Her strong project management skills and deep connection with clients ensure every program exceeds expectations and delivers meaningful results in the workplace.

Frequently Asked Questions

Get quick clarity on the details that matter when deciding to advance your interviewing approach. If your question isn't answered here, please contact our consultant team for a fast, friendly response.

Our programs are ideal for HR professionals, managers, hiring panels, and anyone responsible for staff selection or candidate evaluations. They are designed for both newcomers and experienced practitioners seeking contemporary skills.

Formal certification is provided with completion of our core and advanced courses. Custom workshops can integrate certification when requested to align with your team's upskilling goals.

Absolutely. All courses and bespoke workshops may be delivered live online or as blended programs, so you can access expert instruction regardless of your location within Australia.

Most team training can commence within two to three weeks after your discovery call, subject to facilitator availability. We are committed to accommodating urgent business needs where possible.

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Contact Us

Ready to take your interviewing capability further? Speak to our friendly expert consultants today—no obligation, just genuine advice tailored to your organisation. We respond to all enquiries within 1 business day.

Phone: +61 2 4923 6789
Email: info@
Office: Suite 4B, 57 Hunter Street, Newcastle, NSW 2300, Australia
Hours: Mon–Fri 8:30am – 5:30pm AEDT