Privacy Policy

Southern Cross Interview Solutions ("we," "us," or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "service"). We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws to ensure your personal data is handled with the utmost care.

Information We Collect

We collect information that you voluntarily provide to us when you register on our site, enroll in our courses, request information, or otherwise interact with our services. This information may include your name, contact details, professional background, payment information, and any other details necessary to deliver our corporate training and human resources services effectively.

We also automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, pages viewed, time and date of access, and other technical data through cookies or similar tracking technologies to improve your experience.

Use of Your Information

We use the information we collect to:

• Provide, operate, and maintain our services;
• Process and manage course registrations, certifications, and enrollment;
• Respond to your inquiries and provide customer support;
• Improve our offerings and personalize your experience on the site;
• Send administrative communications, including updates and announcements;
• Comply with legal obligations and prevent fraudulent activities.

Legal Basis for Processing

Under the GDPR, we process your personal data based on lawful grounds including your consent, performance of a contract, compliance with a legal obligation, or our legitimate interests, such as improving our services and protecting against fraud.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you, provided those parties agree to keep your information confidential and use it solely for the purposes outlined.

We may also disclose your information if required by law or to protect the rights, property, or safety of our company, users, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no method of transmission over the internet or electronic storage is 100% secure; hence, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyze site usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our site.

Your Rights

Depending on your jurisdiction, including under the GDPR, you have the right to:

• Access and receive a copy of your personal data;
• Request correction or update of inaccurate or incomplete data;
• Request deletion of your data, subject to certain legal exceptions;
• Restrict or object to processing of your data;
• Request data portability;
• Withdraw your consent at any time when processing is based on consent;
• Lodge a complaint with a supervisory authority if you believe your rights have been infringed.

To exercise these rights, please contact us by mail at the address below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers

If your data is transferred outside your country of residence, we ensure appropriate safeguards are implemented in accordance with applicable laws to protect your information.

Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children under this age. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page, and where required by law, notified to you.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, you may contact us at:

Southern Cross Interview Solutions
57 Hunter Street, Suite 4B
Newcastle, New South Wales 2300
Australia